🇨🇭 SWISS BRAND ⚡️ FREE SHIPPING ⚡️ DUTIES & TAXES INCLUDED

FAQ

What's included in the web store price?

The price comprises the tax-free local retail price of the product, to which we add your local VAT. All Shipping and Customs fees are covered by us. 

You won't pay any additional fees other than the products' price. We offer shipping and customs fees on all our orders, worldwide. Your local VAT is already comprised in the price you see at checkout. 

Is there a warranty?

Yes our watches are covered by a 2 year-long warranty. Please refer to our Terms of Warranty for further details. 

Can you tell me more about the battery?

We wanted a large battery for aesthetical reasons, but we have an in-house electrical module to convert the 3v into the 1.5v needed for the movement. When replacing the battery, you should go for a 3V battery, the watch system will convert the voltage. 

Watch batteries can be changed at any watchmaker's store. Please do not try changing it yourself, as the waterproofing needs to be redone after the operation.

The watch battery typically lasts 3 years, without using the light function. 1use of the LEDs per day: around 25 months. 3 per day: 20 months. 5/day: 17 months. 10 per day?? 10 months!

What is the glass made of?

The glass is made out of K1 Mineral Glass.

What about the movement?

All our watches are using a Miyota 2033 movement.

About your order

If you need to change or cancel your order, please contact us immediately at orders@the-electricianz.com. Once our warehouse has processed your order, we will be unable to make any changes.

Upon checkout you will receive the tracking code assigned to your parcel. You will be able to track your shipment anytime. 

After your payment is verified, it takes up to 5 working days to process and ship your order. This does not include weekends or holidays. Please note that we decline responsibility for customs processes delaying your order's delivery. 

We use DHL to deliver our products worldwide. All shipping and customs fees are on us !  

Do you have distributors in my country?

You can find a list of our distributors on our store locator:
https://www.the-electricianz.com/pages/stores

What countries does The Electricianz ship to?

We currently offer FREE shipping and taxes to around a 100 countries. Countries where we CANNOT ship to at the moment are the following:

Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Jamaica, Jersey, Kenya, Kiribati, Kosovo, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Palestinian Territories, Papua New Guinea, Paraguay, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

    We are planning to open new shipping destinations as soon as possible. In the meantime, we have two solutions that have worked for past customers in that situation:

    1. If you have relatives/friends in a country nearby (where we offer free shipping and taxes), it can be a good solution to ship the watch there, and get it next time you/they visit.
    2. Otherwise, if you're willing to pay for the customs fees, we are willing to work it out with you. Please contact us directly via the chat box, or at orders@the-electricianz.com and we will provide an estimate (Fedex/DHL + customs fees). If you agree with the pricing, we will temporarily open the destination. You will be able to order!

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