Refund Policy

Return and Exchange Policy

If we have sent you Products, which are different from the description of the relevant Products on our Website at the time that you have placed your order, you will have the right to return the Products. 

If you are not satisfied by the products. You have the right to return products purchased directly from our website within 10 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a Partial refund to be made; product(s) cannot be returned in a local retail store. 

Kindly note that we would deduct from the amount to be refund: shipping costs, custom duties and sales taxes.

THE ELECTRICIANZ does not take responsibility for any items lost during the return shipping.

 

Order Cancellations and Changes

You can make changes to or cancel your order at any time before your order has been accepted by us. To make changes to your order, please email us at contact@the-electricianz.com. If your order has already been accepted, you will only be able to request a refund or exchange of the Products pursuant to the terms of our return and exchange policy set forth below.

Any authorized “hold” on your payment card will usually be released within three (3) to five (5) working days from the date of cancellation.